Change Management Associates offers a full range of Operational Excellence and Business Improvement services. Since 1990, CMA has developed and delivered programs to enhance the skills and knowledge of organizations in the general subject of Operational Excellence.  A specific list of services is listed below.  You can click on any subject to find more detailed descriptions of available services. 

· World Class / Lean Enterprise  - Strategic Planning  - Value Stream Mapping  - Lean Administration / Lean Office  - Continuous Flow Manufacturing  - Quick Changeover / Setup Reduction  - Pull/Kanban Material Systems  - 5S / Workplace Organization  - Kaizen Facilitation  - Lean Product Development  - Total Productive Maintenance (TPM) · Quality Management  - Continuous Process Improvement / Basic Quality Tools  - Advanced Quality Tools (SPC, DOE, QFD) · Employee Involvement   - Change Management  - Team Building / Team Based Organizations  - Facilitative / Lean Leadership  - Performance Evaluation and Compensation Systems  - New Hire Process · General   - Project Management  - Customer and Employee Surveys  - Organizational Assessments

Office Heijunka Board

Job Shop FIFO Lane

  Each program can be tailored to meet the unique needs of each organization. Various modules can be selected to form a comprehensive curriculum to support an overall Organizational Development plan. Each program has an "application based" element that supports the learning process, and ensures a maximum return on an organization’s skills enhancement investment. It is this "learn by doing and succeeding" approach that has provided significant benefits to organizations in all industries.

  Change Management Associates has provided Business Improvement and Organizational Development services to a diverse set of industries including, but not limited to: Manufacturing, Transportation, Distribution, Healthcare, and Education.  Within the Manufacturing sector, CMA has helped companies achieve significant improvement results in; high and low volume, make-to-order and make-to-stock, repetitive and non-repetitive (i.e. job shop), level and seasonal demand environments, as well as configure-to-order and design-to-order, FDA and DoD regulated companies.  CMA has worked with manufacturers involved in, but not limited to: precision and non-precision machining, injection and blow molding, thermal forming, heavy and light assembly, aerospace, pharmaceutical production and packaging, sheet and continuous web printing, foundry, automotive, construction products.  It is our diverse experience that provides a unique perspective and often results in creative solutions for the companies with whom we work.  Annualized savings realized by these companies range from $200K to $4M.

Change Management Associates provides Train-the-Trainer services for all of the programs listed above. CMA will closely facilitate the development of internal personnel in any subject area so that they can deliver educational and facilitative services on their own in the future. CMA will transfer the requisite knowledge and skills via a carefully designed Train-the-Trainer program that includes application projects such as kaizen events, as well as one-on-one personal development. In this way, companies can reduce the dependency on external resources to drive their business improvement efforts.

CMA also offers educational and training materials for each program that a company can use to deliver on its own in the future. These materials can be tailored to meet the specific needs of a company, thereby maximizing their effectiveness. Presentations, Facilitator Guides, Simulations, and other support materials are included. Most often a company will want such materials as part of the Train-the-Trainer programs previously described. Together, the materials and Train-the-Trainer programs insure a company's self sufficiency in its business improvement effort. Recent new additions to the educational material offerings include, "Office Value Stream Mapping" and "Lean Office Overview with live Simulation". Check out the Visual Solution Resource website to review some of the materials available for purchase from CMA. Contact us for more information.

- 2005 Winner!

Announcement!!! Drew Locher of Change Management Associates has a new book titled, "Value Stream Mapping for Lean Development -  a How-to Guide to Streamlining Time to Market" "Savvy business people know that time to market can mean the difference between being one more little fish or the big fish in the pond full of competitors.  Crafted by Drew Locher, one of the world's most respected consultants on lean, this work presents a methodology that is appropriate for any organization, whether it is service or product oriented." He is also co-author of the Shingo Prize winning book titled, "The Complete Lean Enterprise -  Value Stream Mapping for Administrative and Office Processes" "An alternate title for this book could be Waste in the Office: The Final Lean Frontier. Beau Keyte and Drew Locher have accomplished an ambitious task - one that can benefit anyone concerned with creating maximum value for customers.....You can find no two more experienced guides for this journey than the well-traveled Beau and Drew." From the book foreword written by:  - John Shook, Co-Author "Learning to See" - Dan Jones, Co-Author "Lean Thinking" To order go to www.productivitypress.com!