Continuous
Process Improvement
Advanced
Quality Tools Workshop
Existing business processes are frequently plagued by
problems and issues that negatively impact performance. Often these issues have existed for a very
long period of time. Sometimes the organization
is well aware of their existence, but is at a loss as to what to do. People involved in the process will “learn to
live with” these problems over time, or “work around them” in order to get the
job done. As a result, the organization
accepts them as business as usual,
and they become an integral part of the existing process.
Why does this occur?
Sometimes the answer lies in the approach that is taken by the people
struggling to address often complex problems and process issues. Perhaps complex “causal systems” are at work
which need to be more fully understood.
When dealing with more complicated problems, more sophisticated “tools”
are required.
This workshop will cover the important concept of
process variability. Through the
application of several exercises, the participants will learn how to measure
variability, understand its impact on other processes, and see the importance
of reducing variability. Comparisons to
traditional approaches to quality control will also be provided.
In addition, this workshop will cover the advanced
quality tools such as: Quality Function Deployment (QFD), Process Capability
Studies, Gage Repeatability and Reproducibility (Gage R&R), Design of
Experiments (DOE), Statistical Analysis techniques such as regression analysis,
and ANOVA. The approach and the specific
tools are listed on the next page. The
one day workshop can be expanded to include more application based exercises
relating to actual processes and problems within a company. This workshop is an excellent follow-up to
the basic quality course for those individuals who need the more advanced,
typically statistical based tools.
Duration: 1
day
Who
should attend: any person in any position of an organization can benefit by
attending this workshop. However, it is
intended for those individuals who have a true need for the more advanced
concepts.
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Change
Management Associates Tele: 856-235-8051 • Website:
cma4results.com |
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Seven
Steps to Process Improvement
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1. Understand the
Process & Collect Opportunities. Techniques: Data Collection, Surveys, Flow Charting,
Brainstorming, Affinity Diagramming (Storyboarding), Quality Function
Deployment (QFD), Voice of the Customer. |
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2. Prioritize & Select Improvement Opportunities. Techniques: Data Analysis, Statistical, Graphical (Pareto, Histograms, Run Charts, S-I Gap), Nominal Group Technique, Process Capability Studies including Gage R&R. |
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3. Analyze Root Causes. Techniques: Cause/Effect Diagrams, 5 WHY's,
Brainstorming, Regression Analysis, Design of Experiments (DOE), Analysis
Techniques (ANOVA). |
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4. Select Solutions Techniques: Flow Charting, Brainstorming, Storyboarding, Nominal Group Technique, Impact vs. Effort, Cost-Benefit Analysis, Process Control, Mistake Proofing |
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5. Do Techniques: Project Management Techniques (Action Plans, Gantt Charts) |
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6. Check Techniques: Data Collection and Analysis, Surveys, Statistical and Graphical (Histograms, Run Charts, Pareto, S-I Gap), Process Capability Studies, DOE (confirmation experiments). |
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7. Act (to make a permanent part of the process) Techniques: Process Control Plans, SPC, Update procedures & policies, provide training, communicate changes. |
