ANNOUNCEMENTS

'Lean Office & Service Simplified'
Is a 2012 Shingo Prize Recipient!

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AME Regional Events

“The A3 Improvement Process”

Reading, PA

February 24, 2012

“Lean Office & Service”

March 22, 2012

Pittston, PA

“Visual Management Systems”

Logan Township, NJ

April 12, 2012

“TWI”

Homer NY

April 25, 2012

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Click on “Events” for more information!

Change Management Associates (CMA) offers a full range of Operational Excellence and Business Improvement services. Since 1990, CMA has developed and delivered programs to enhance the skills and knowledge of organizations in the general subject of Operational Excellence.  Click on “Services” on the left for a complete list. 

CMA has provided Business Improvement and Organizational Development services to a diverse set of industries including, but not limited to:

· Manufacturing

· Transportation

· Distribution

· Healthcare

· Services

CMA has worked with companies involved in, but not limited to:

Financial Services

Call Centers, Technical Support Centers

Hospitals, Physician Practices

Precision and non-precision machining

Injection and blow molding, thermal forming

Heavy and light assembly

Aerospace

Pharmaceutical production and packaging

Sheet and continuous web printing

Foundry

Automotive

Construction products

Within the Manufacturing sector, CMA has helped companies achieve significant improvement results in:

· High and low volume

· Make-to-order and make-to-stock

· Repetitive and non-repetitive (i.e. job shop)

· Level and seasonal demand environments

· Configure-to-order and design-to-order

· FDA and DoD regulated companies

It is our diverse experience that provides a unique perspective and often results in creative solutions for the companies with whom we work.  Annualized savings realized by these companies range from $200,000 to $4,000,000 (USD).

CMA also offers educational and training materials for each program that a company can use to deliver on its own in the future. CMA will transfer the requisite knowledge and skills via a carefully designed Train-the-Trainer program that includes application projects such as kaizen events, as well as one-on-one personal development. In this way, companies can reduce the dependency on external resources to drive their business improvement efforts. Click on “Products” on the left for more information on available educational materials.

- 2005 & 2012 Recipient!

Announcement!! Lean Office & Service Simplified is a 2012 Shingo Recipient! Drew Locher of CMA has a new book titled, “Lean Office and Service Simplified: The Definitive How-to Guide” A detailed guide to the application of lean concepts to office and services. Chapters include: Standard Work, Organizing by Value Stream, Creating Flow, Level Pull, Visual Management, and Leading the Lean Office. No other book on the subject breaks these key concepts down into easy to understand and easy to apply terms.
He is also author of: "Value Stream Mapping for Lean Development - a How-to Guide to Streamlining Time to Market" "Savvy business people know that time to market can mean the difference between being one more little fish or the big fish in the pond full of competitors.  Crafted by Drew Locher, one of the world's most respected consultants on lean, this work presents a methodology that is appropriate for any organization, whether it is service or product oriented."
He is also co-author of the Shingo Prize winning book titled, "The Complete Lean Enterprise -  Value Stream Mapping for Administrative and Office Processes" "An alternate title for this book could be Waste in the Office: The Final Lean Frontier. Beau Keyte and Drew Locher have accomplished an ambitious task - one that can benefit anyone concerned with creating maximum value for customers.....You can find no two more experienced guides for this journey than the well-traveled Beau and Drew." From the book foreword written by:  - John Shook, Co-Author "Learning to See" - Dan Jones, Co-Author "Lean Thinking"

To order books go to www.productivitypress.com!